Frequently Asked Questions (FAQs)

General Hospital Information

Health City Cayman Islands is a world-class tertiary institution, but is it equipped for trauma cases or medical emergencies?

Health City Cayman Islands does not have an emergency room or trauma centre and therefore cannot admit trauma patients, however we are equipped and prepared to handle any medical emergencies that arise for hospitalised patients.

I am planning a vacation to the Cayman Islands – are my hospital costs covered if I receive treatment at your facility?

Patients from other countries must pay at the time of service, but many insurance carriers reimburse patients who need unexpected medical treatment outside their countries. This is dependent on the specifics of each insurance policy, and of course, also varies by country.

Medicare and Medicaid do NOT pay or reimburse for medical services obtained outside of the U.S. Many tourists buy affordable travel insurance which covers medical costs incurred outside their home countries.

Who can receive treatment at Health City Cayman Islands?

Patient cases will be reviewed on an individual basis. However, patients of all nations can receive any available treatment at Health City Cayman Islands, provided they are able to travel. Please contact a member of our patient care team so that we may review your individual case.

What happens after my surgery is scheduled at Health City Cayman Islands?

You will be assigned to a Patient Care Coordinator, who is part of our Patient Care Relations Team. A team member contacts and liaises with every patient, prior to scheduling and through the discharge process. This includes scheduling medical appointments, coordinating admissions and discharge, organizing your travel and accommodations, and managing billing and payment.

How does Health City Cayman Islands keep its costs so reasonable?

Our tertiary care facility is supported by two major healthcare organizations, Narayana Health Group of Hospitals and Ascension. Narayana Health is one of the world’s most cost-efficient healthcare service providers, balancing quality healthcare with affordability, transparency, and compassion. Our entire team is focused on productivity, with the goal of continually improving processes. With high volume comes pricing power, and this positively impacts every component in our supply chain. Our all-inclusive flat rate for every procedure encompasses every service, so there are no hidden costs.

What is included in your bundled rate?

The rate encompasses everything from the initial consultation – to all physician visits up to 2-weeks post-surgery. This includes all related laboratory and imaging that is physician ordered, surgical / physician / operating room fees, anaesthesia, medications up to 5% of package price, implant cost, room and food, postoperative physiotherapy, airport transfers, and transport to and from hotel if applicable.

I am afraid of general anaesthesia – are there risks?

General anaesthesia is actually very safe, and some gravely ill patients are in better condition under general anaesthesia than when awake and breathing by themselves. You will be watched very closely while you are asleep, with blood pressure, pulse, and breathing continuously monitored. When assessing the risks of general anaesthesia, one cannot single out just anaesthesia, since the risk is coupled with the overall health of a patient and the inherent risks of undergoing an operation. Older adults are at increased risk for complications during and following anaesthesia and surgery. These may include postoperative delirium, a condition that causes some patients to become confused and disoriented for up to a week after surgery, and postoperative cognitive dysfunction (POCD), which is a long-term problem with loss of memory, learning, and concentration. Statistically, mortality associated with general anaesthesia is low, with an estimated 11-16 deaths per 100,000 persons, dependent to a large degree on the patient’s general health.

What is the difference between endoscopy and laparoscopy?

Both endoscopy and laparoscopy are procedures that enable visualization inside the body. Endoscopy is a nonsurgical procedure commonly used to examine the upper digestive tract, with the tube placed down the throat. The endoscope is a thin, flexible tube with a video camera, but tiny surgical instruments can be inserted through the tube to enable endoscopic procedures, such as tissue sampling. Laparoscopy is a minimally invasive surgical procedure that permits visualization and treatment of the abdomen or pelvis – the major difference is that an incision is required for laparoscopy.

What is family health history?

Your family health history refers to health information about you and your close relatives. Family health history is an important risk factor for many health conditions, including heart disease, stroke, diabetes, and cancer. A physician uses a patient’s family health history to help assess the patient’s risk of developing certain diseases, and he or she can make recommendations to lower the chance of getting those diseases.

Do I need to be a hospital inpatient to access physiotherapy services?

No, we offer outpatient physiotherapy services for patients (adolescent to geriatric) recovering from orthopaedic, neurological, and cardiopulmonary conditions. On an inpatient basis, physiotherapy is part of the acute care we provide to patients with orthopaedic and cardiac disorders, with both preoperative education and postoperative therapy.

What is Medical Tourism and who is a candidate for it?

Medical tourism is a term used to describe people traveling outside their home country for medical treatment. Candidates for medical tourism include people seeking high quality medical care that is unaffordable in their own country; people seeking tertiary care at world-class facilities that are renowned for specific specialties; and people who cannot access care in their home countries due to challenges such as extensive waiting lists.

Has Health City Cayman Islands received accreditation?

Yes, we are proud to say that in May 2015, we earned the prestigious Gold Seal of Approval from Joint Commission International (JCI), the worldwide leader in accrediting the quality of healthcare. The American Medical Association has advised that companies promoting medical tourism only work with facilities that have been accredited by JCI or the International Society for Quality in Health Care (ISQua). Receiving this accreditation positions Health City Cayman Islands for exciting growth, as we build on our already strong reputation of providing world-class care at affordable prices.

How do I get to Health City Cayman Islands?

The hospital is conveniently located at 1283 Sea View Road, near High Rock in the East End District of Grand Cayman. Is it a 30 minute drive from the Owen Roberts International Airport, with direct flights that are just 1 hour from Miami and only 45 minutes from Jamaica.

Other weekly direct flights to Grand Cayman include those from Havana, London, La Ceiba and many other North American cities like: Atlanta, Boston, Charlotte, Chicago – ORD, Dallas/Fort Worth, Houston, Newark, New York – JFK, Philadelphia, Toronto, and Washington, DC – Dulles.