Health City Careers

DUTIES & RESPONSIBILITIES

• Point of contact for the patient, from onset of care to completion of care

• Orients and educates patients on the healthcare experience and facility

• Acts as the patient liaison between medical and non-medical staff

• Manages and coordinates patient schedules, and keeps patient informed by continuously providing information

• Acts as an advocate, helping patient and loved ones resolve problems and concerns

• Provides, collects and analyses patient feedback and surveys and reports to QA

• Develops and prepares patient communication and information tools

• Coordinates all necessary aspects of the patient’s needs in and out of the hospital

• Collaborates with all hospital staff to ensure patient safety and excellent service are obtained for the patient

• Knowledge in handling non-appointment related calls from patients. Resolve the reason for the call or route to the appropriate party

• Should be able to provide effective communication between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.

• Updating and ensuring that all patients are tracked and data entered into systems for follow-up and reporting

• Provide assistance in coordinating care with pharmacies, insurance companies and other providers in the community. Ensure that information goes when and where it is needed

• Coordinating travel, accommodation and transfers for international patients

• Monitors and answers hospital-based website inquiries

• Handles hospital emergencies for night duties on a rotation basis

• Responsible for coordinating all local and international transfers to hospital facility

• Manages walk-in emergency cases including admission and discharge process

QUALIFICATIONS/EXPERIENCE

• Bachelor’s degree /Diploma/Certification in Customer Care

• Minimum 3 or more years of healthcare experience. Emergency care experience an added advantage

• Minimum 3 or more years of experience in relevant customer care or hospitality field

• Good English, both spoken and written. Spanish language advantageous/desirable, but not essential

GENERAL ATTRIBUTES

• Genuinely cares about people and will foster trust amongst colleagues and medical stakeholders
• Personable and able to relate well to a diverse range of people and organisations
• Manages self well in stressful situations
• Must be ethical, responsible, dependable and compassionate

Join our team and be part of a rewarding career where your skills and dedication can truly make a difference in the lives of others. Apply today to embark on a fulfilling journey as an International Patient Care Coordinator with us! Please send your resume to careers@healthcity.ky.

DUTIES & RESPONSIBILITIES

• Assess and prioritise patient needs based on the severity of their condition
• Administer medications and treatments according to established protocols
• Monitor patient vital signs and response to treatment, adjusting care plans as necessary
• Collaborate with physicians, surgeons, and other healthcare professionals to ensure comprehensive patient care
• Educate patients and their families about their conditions, treatments, and aftercare instructions
• Maintain accurate medical records and documentation of patient care activities
• Participate in ongoing training and professional development opportunities to enhance your skills and knowledge

QUALIFICATIONS

• Registered Nurse (RN) licence
• Bachelor’s degree in Nursing (BSN) preferred
• Certification in Emergency Nursing (CEN) or willingness to obtain within 2 years
• Minimum 3 years of experience in emergency or critical care nursing
• Strong clinical assessment and critical-thinking skills
• Excellent communication and interpersonal abilities
• Ability to thrive in a fast-paced environment and make quick, informed decisions

Join our team and be part of a rewarding career where your skills and dedication can truly make a difference in the lives of others. Apply today to embark on a fulfilling journey as an Emergency Room Nurse with us! Please send your resume to careers@healthcity.ky.

DUTIES AND RESPONSIBILITIES:

• examining and monitoring pregnant women
• assessing care requirements and writing care plans
• undertaking antenatal care
• carrying out screening tests
• providing information, emotional support and reassurance to women and their partners
• taking patient samples, pulses, temperatures and blood pressures
• caring for and assisting women in labour
• monitoring and administering medication, injections and intravenous infusions during labour
• monitoring the foetus during labour
• advising about and supporting parents in the daily care of their newborn babies
• helping parents to cope with miscarriage, termination, stillbirth and neonatal death
• preparing electronic medical records
• identifying high-risk pregnancies

Midwives may work on a rota and be on call to provide care on a 24-hour basis.

Qualifications

• Midwife Qualification
• Registered Midwife with the NMC
• At least five years of clinical post-registration nursing/midwifery experience comprising at least three years in midwifery

Required skills

• Ability to deal with emotionally charged situations
• Excellent teamworking skills
• Interpersonal and communication skills
• Strong observational skills
• An interest in the process of pregnancy and birth
• Flexibility and adaptability
• Ability to work and communicate effectively with people from different backgrounds
• Ability to follow instructions and procedures
• Caring and compassionate

Please send your resume to:  Rebekah.Brooks@healthcity.ky

DUTIES AND RESPONSIBILITIES:

· Responsible for the International Team

· Directly manages Patient Care Coordinators Team and Concierge Service

· Acts as liaison between Head of Marketing, Clinical Director, Medical Staff and Administration with Department Coordinators

· Development of International Patient Care plan

· Organizes, directs, controls and coordinates patient services in accordance with hospital governing body

· Maintains professionalism of department

· Develops and implements strategies to improve patient and concierge services

· Conducts Business Development VIP tours

· Responsible for continuous monitoring and adjustment of the patient pathway

· Develop systems to receive, analyze, report and disseminate relevant information to the Head of Marketing

· Develops procedures and protocols for the Patient Care Services Department for quality assurance, patient safety and service of excellence

· Works closely with Medical, Nursing, Finance, Quality Assurance and Marketing/Public Relations Departments

· Is instrumental in the development of department positions and is actively involved in hiring for department positions

· Implements departmental changes

· Other duties as assigned

JOB BRIEF

The manager will be responsible for the results and coordination of all activities related to International Patients at Health City Cayman Islands (HCCI) to generate and convert leads. This manager is also responsible for the patient pathway through the hospital, directly manages the International Patient Care Coordinators team, and represents the hospital in a professional and knowledgeable manner. This position plays a key role in promoting Health City in local and international markets

QUALIFICATION/EDUCATION:

· Degree in healthcare management required

· A minimum of 8-10 years’ experience in a health care setting and 5 years’ experience in an administrative/supervisory role

· Must possess complete knowledge and understanding of patient pathways and hospital administration

· Must have experience in the areas of International Patient Care Services

· Understanding market dynamics, translating into actionable strategy and implementation to achieve pre-set objectives

GENERAL ATTRIBUTES:

· Genuinely cares about people and will foster trust amongst colleagues and medical stakeholders

· Leadership and management skills

· Innovative and strategic with strong planning and organizational skills

· Personable and able to relate well to a diverse range of people and organizations

· Manages self well in stressful situations