Download Patient Guide
We are committed to providing you and your loved ones with the highest standard of healthcare, ensuring that you remain informed and educated throughout every stage of your inpatient experience. Please consult with your doctor or nurse if you have any questions or concerns.
IMPORTANT CONTACT INFORMATION
IMPORTANT CONTACT INFORMATION
Reception: 345 640 4040
Ward 1/Ground Floor: 345 324 1651
Ward 2/Second Floor: 345 326 3713
Communication and Assistance
How to Call for a Nurse
When you arrive on the ward, you will be shown how to call for a nurse. When you need to do so, press the nurse call button, as shown. Once you push the button, the alert is received at the nurses’ station and a nurse should attend to you in three minutes.
Wi-Fi Access
Open Wi-Fi is available for patient and guest use. Please select ‘HCC_Guest’ from the list of available networks.
Patient Advocacy
We want to ensure that your experience at Health City is positive and that we address any issues that may arise during your stay. If you have any concerns or suggestions about your care/the care of a loved one, please speak with your nurse, who will be able to put you in contact with our Patient Care Service Team.
Patient Advocacy
We want to ensure that your experience at Health City is positive and that any concerns are addressed promptly. If you have any concerns or suggestions about your care or the care of a loved one, please speak with your nurse, who can connect you with our Patient Care Service Team.
Facilities and Services
Toilets:
Accessible toilets are available in various areas around the hospital:
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- The main lobby: next to the reception desk
- At ward level: across from the nurses’ station
- Do not flush wet wipes or paper towels down the toilet.
- If you are a caregiver in a semi-private room, do not leave dirty linens in the washroom. Ask the nurses for a linen bag instead.
Water Fountains:
Water fountains are available on each floor near the nurses’ station. You are encouraged to bring a reusable bottle to refill during your visit.
Securing Your Possessions
Safes are located in the wardrobes of all inpatient rooms. Please lock away your valuables before you leave the room overnight or for a procedure. The hospital is not liable for the loss of any valuables.
Cafeteria and Café Hours
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- Café Services:
Our café offers a variety of meals, snacks, and beverages for your convenience. - Opening Hours:
Monday to Sunday, 7:00 am – 9:00 pm.
- Café Services:
Meals & Dietary Guidelines:
Normal admission protocol includes the provision of three meals and two snacks per day for the patient, based on the diet advised by the doctor.
- Any additional food or beverages will be charged to the patient.
- Please consult the medical team before bringing in outside food.
- Visitors and Support System:
Please follow standard visiting hours and help maintain a peaceful environment for all patients. - General Visiting Hours:
- Weekdays: 11:00 am – 1:00 pm and 5:00 pm – 7:00 pm
- Caregivers may stay with a patient throughout their stay (please confirm with the nurse in charge)
- Quiet Hours:
- Please be mindful of patient rest, especially after 6:00 pm
- Check with the lead nurse for Intensive Care visiting hours, as these may differ
- Interpreters & Language Assistance:
If you need language support, inform the reception staff and an interpreter will be arranged. - Infection Control and Hygiene Guidelines:
- Please follow hospital infection control procedures and dispose of waste properly.
- Black bins: general/paper waste
- Yellow bins: masks and gowns
- Red bins: gloves
- Recycling bins: available in cafeteria and lobby areas
- Wash your hands regularly, use the hand sanitisers provided, and adhere to any additional guidelines given by your care team.
- Follow any additional instructions from your care team
Patient Rest and Privacy
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Please avoid loud music and having the TV at a high volume. -
Please avoid using speaker phone in a semi-private room.
For your well-being and that of fellow patients, please keep noise to a minimum and avoid group visits during rest periods. If you need to speak to the medical staff, please be mindful of patient privacy and try to wait for a private moment.
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Adjust the lighting to your comfort.
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Use earplugs if needed to block out noise.
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Let the staff know if you need extra pillows or blankets.
Rest is crucial to your recovery. Here are a few tips to improve your sleep quality:
Medical Team and Assistance
You will encounter a variety of medical professionals during your stay, including doctors, nurses, and specialists. Each will be there to guide you through your care process. Your doctor typically conducts medical rounds in the morning. However, this may vary depending on their schedule. If you have any questions or would like to know the exact time of the doctor’s visit, please consult with your assigned nurse, as the doctor can be reached by phone if necessary.
Pain Management and Communicating Discomfort
While we will make every effort to ensure you are comfortable, we understand that there may be instances when you experience pain or discomfort. In such cases, please notify the medical staff immediately so they can provide appropriate pain management.
Taking Medication
It’s important to ensure that all medications are taken as prescribed. Please keep track of your medications and speak with your nurse or doctor if you have any concerns or questions regarding your prescriptions.
Preventing Falls & Injuries
Please use the call button if you need assistance when moving around. Keep the bed at a safe height and ask for help if you feel unsteady.
Emergency Procedures & Fire Safety
In the event of an emergency, please remain calm and follow the instructions provided by the staff. Fire exits are clearly marked in the hospital and on the map on page 4 of the downloadable guide
Preparing for Discharge
Discharge Planning & Next Steps
Discharge Planning & Next Steps
When your medical team determines you are ready to leave the hospital, we will work with you to prepare for discharge. Your discharge plan will include instructions for home care, follow-up appointments, and any necessary prescriptions.
Medications & Prescriptions
Before you leave, you will receive all medications and prescriptions for your continued care at home.
Follow-Up Appointments & Continuing Care
You will be provided with follow-up appointment details to ensure your ongoing recovery.
Thank You for Your Cooperation
Our goal is to create a comfortable and supportive environment for you and your loved ones. This guide is designed to help you navigate our facilities, offering essential information about amenities, visiting hours, and other resources to enhance your experience. If you have any further questions, please don’t hesitate to ask the reception or nursing team. Thank you for supporting our efforts to create a safe and comfortable environment for everyone.
